Conference Presentation

Mega Trends in Managed Services - XaaS and Outcome Based Services

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By now, most of you are familiar with the concept of B4B. The tech world previously revolved around products. As technology advanced, there was a massive increase in product complexity due to the rise in software-centricity and network dependency. As a result, service revenues in the tech industry are now greater than product revenues. In fact, managed services is a key offering to companies making the transition to services-led portfolios. According to TSIA benchmark data, managed XaaS growth is even outpacing the growth rate of the cloud. As companies move from being Level 1 and Level 2 providers toward Level 3 and Level 4, what are the key considerations and what are the risks? What is the role of managed services in this evolution, and how do managed service providers avoid commoditization of their offers? In this session, you will learn about these trends, their drivers, and how several companies are tackling these issues.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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