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“We are amid a great technological transformation. This transformation began 3-5 years ago but has accelerated significantly since the coronavirus pandemic. Customers are more informed, tech savvy, and we now have a plethora of digital tools and channels to connect with and educate customers more intelligently, intently, and proactively. But that doesn’t mean that the need for human connection or the coveted “moment of truth” in a customer journey experience is any less important – it is, in fact, more important than ever. From how to evolve your customer journey experience to be more enhanced with digital tools and AI to best practices around virtual selling, VP of Global Account Management, Charlie McCarter discusses how to maximize customer relationships in the new virtual world.”
Publish Date: October 29, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.