Conference Presentation

Managing the Transition to Higher Service Levels in an Industrial Equipment and Technology Environment!

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Manufacturers of machines, all kind of instruments, industrial automation and so on, in general, are product centric. In such companies, the service revenue share and service margins are behind peers in the industry. Service sales and R&D are underinvested. In such an environment, your customers are asking you to take over more responsibility and to offer adoption services, managed services and even outcome-based services.

Many equipment manufacturers are on the way transforming their service business to higher levels. This session will give you insights on:

  • The latest trends in services. You'll get the result of TSIA's Industrial Equipment & Technology 30 Index.
  • How to define the right level of services?
  • Which capabilities are needed to transform your service business?
  • Challenges and risks in transforming service sales and operations when you are moving to higher service levels.

This session addresses especially manufactures of machines, instruments, automation technology and equipment.

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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