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Conference Presentation

Learning Subscription Management: Your Future Starts Here

This report is for Education Services members only

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Join this small group collaborative Networking Coffee Brainstorm Session. Limited to 20 participants.
You built the offer, you packaged the offer, you determined the right price point and you marketed your learning subscription. And guess what? People actually bought it, possibly even in large numbers. Congratulations! Now the hard work begins.
Do you have a post-sales plan to immediately begin managing the lifecycle of each subscription? Your answer to that simple question will determine if your subscription renewal rate is in the single digits or breaking through the nineties on a percentage basis. There are both best practices and common obstacles in this journey and we will discuss both during this interactive networking session.
Here are some specific preparation questions to consider:

  1. Who is responsible at your company for the lifecycle management of learning subscriptions?
  2. Is that same group responsible for renewing the subscription or is that a different group?
  3. How have you leveraged automation to scale this process?
  4. What can you do if you are understaffed and over budget?
  5. What is the MVP (minimum viable product) that you must have to succeed?

Attend this session to learn the answers to these important questions, via discussion with your education services colleagues.

Tracks: Customer Success, Education Services , Networking

Presented By:

Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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