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With so many important strategic initiatives to focus on for JDA leadership, which were the ones that made the most sense and would have the highest probabilities of success? Once they decided on what they were going to be, how could managers know exactly what to do to in order to execute against that strategy based on their group’s capabilities? And finally how would they know if they were on the right track, based on the modern Open Customer Metrics Framework standard. JDA Director of Customer Success Amanjit Sandhu and Klever Insight CEO and Co-founder Phil Verghis will describe the JDA’s use of and contributions to the Klever Insight beta program. Klever Insight, the first digital advisor for customer success and support teams, allows JDA customer success and support managers take a few small steps every day that add up to big, strategic changes.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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