Conference Presentation

Keynote: One Customer Experience: The Handshake Between Services and Product

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A great user experience isn't enough to deliver customer satisfaction anymore. Solutions and relationships have become so complex and far reaching, that failure to adopt is not an option. Customers need to see specific outcomes and solutions providers have to establish a deeper handshake across functions to take advantage of every customer touchpoint that contributes to defining and delivering on that outcome. HubSpot is known for delivering an exceptional user experience, but under the hood is fast growing services organizations that coordinates with product to drive adoption, expansion, and renewal. Get insight on the next generation handshake needed between product and services to craft the complete customer experience, one that delivers meaningful outcomes in unison.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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