Conference Presentation

Keynote | From Customer Success to Value Realization

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Companies often only talk about customer success post initial sale as a method of driving upsell and cross-sell. The reality is customers expect Enterprise companies to understand the value they are expecting to drive in the sales process then track that through to measurable outcomes. This session will focus on how Adobe has approached this with our Digital Experience Cloud business.

Presented By:

Max Long

SVP, Adobe Customer Solutions, Adobe Systems

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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