Conference Presentation

Key Success Factors for Customer Care Acquisition Integrations

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In this talk, we’ll discuss several key areas that can contribute to the successful integration of an acquired company’s customers and support business into your company. Topics include migrating data, reshaping relationships, reconciling divergent processes and tools, assessing and mitigating risks, reviewing license and maintenance contracts (and replacing if necessary), training support staff, customers and partners, and maintaining frequent and clear communications with acquired staff, customers, and partners as well as existing staff. Some real-life examples will also be shared.

Presented By:

Debbie Prevost Brooks

Principal Project Manager, Genesys Telecommunications Laboratories Inc.

Publish Date: May 5, 2015

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