Conference Presentation

Key Success Factors for Customer Care Acquisition Integrations

This report is for Support Services members only

Get Access to Member Content

In this talk, we’ll discuss several key areas that can contribute to the successful integration of an acquired company’s customers and support business into your company. Topics include migrating data, reshaping relationships, reconciling divergent processes and tools, assessing and mitigating risks, reviewing license and maintenance contracts (and replacing if necessary), training support staff, customers and partners, and maintaining frequent and clear communications with acquired staff, customers, and partners as well as existing staff. Some real-life examples will also be shared.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.