Conference Presentation

It's a Bird, It's a Plane, It's the Internet of Things! Using the IoT to Generate Revenue Via Super Support Experiences

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The potential for the Internet of Things to create new revenue opportunities and drive change in the business landscape and beyond is undeniable. In fact, it's already happening! From smart homes to smart cities, the IoT is transforming how we interact with the world around us. It's also changing our expectations of how "Things" should work at all times: immediately and seamlessly. That goes for the Support Experience when devices don't perform as they should, too! Join this interactive session where Peter Zeinoun and R.J. Stangle share real-life examples of how technical support for the IoT is evolving and how support can be leveraged in service offerings to drive IoT adoption and better customer experiences. Walk away with ideas on how to prepare your support team for IoT and how your company can take advantage of the exciting opportunities the connected future brings.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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