Conference Presentation

Improving Utilization by Aligning People, Process, and Technology

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Service organizations are looking to tap the vast potential of Professional Service Automation systems and centralized resource management to improve billable utilization and deliver bottom line results. However, businesses seeking utilization improvements cannot succeed by simply implementing technology without evolving their people and processes at the same time. Learn how Bentley deployed a centralized RMO and commercial PSA system to achieve a 16 percent increase in utilization. You will emerge with a deeper understanding of how an eight step process can overcome the obstacles that frequently derail change efforts – and better prepared to help your company improve utilization.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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