Conference Presentation

Essential Building Blocks for Managed XaaS: Growth, Compliance and Customer Success

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Building the Right Skills Foundation for Success in XaaS 
Presented by Marty Grosh, Compugen and Randy Mysliviec, RTM Consulting

An important dimension of a successful XaaS business is building better customer facing skills in everyone who touches the customer, not just sales, such as technical specialists, project managers, consultants, and others involved in solutions design and delivery. In a solutions and outcomes focused XaaS market, delivery personnel need to play a more integral role in demonstrating thought leadership, articulating value, and managing customer expectations. 

In this session, Compugen's VP Advanced Services, Marty Grosh will review the company's growing push into managed services, solutions (vs. product offers), and the challenges that presented. Supported by a speaker from training partner RTM Consulting, we will review the approach Compugen took, the key skill areas of focus for their delivery personnel, and how a specialized training program contributed to their managed services strategy.  

How Cloud Managed Services Secure Financial Compliance and Accelerate Rapid Company Growth  
Presented by Webb Stevens, Avalara

Sales tax compliance is probably the last thing most company brass wants to think about – and yet, it can make or break a company's revenue stream and even affect its valuation. Webb Stevens, Head of Product at Avalara, is going to explain how using a cloud managed service to facilitate sales tax transactions enables growth oriented companies to expand into new markets, grow their workforce, and expand internationally without facing compliance risk or reshaping its financial systems or infrastructure. Webb will present real use case scenarios, involving major retailers to manufacturers. He'll highlight how ever-changing government rules and regulations are minimized simply by automating one of the primary elements of every transaction: sales tax. Webb will also explain the steps and processes behind Avalara's sales tax engine.

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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