Conference Presentation

Embedding Support into Applications: An Expert Panel Discussion

This report is for Support Services members only

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To deliver the ultimate customer experience, customers should have easy access to additional information or support without leaving their software application or mobile app. In this session, learn about emerging Pacesetter processes and technologies for embedding support into applications. Hear from a panel of industry experts the scope of embedded support, and how to gain traction with product management for this approach, which boosts adoption and reduces customer effort.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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