Conference Presentation

Driving Profitability through Customer Analytics

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By gathering feedback at each step of the customer journey, organizations can create a thorough understanding of the client experience and optimally manage it. Learn how to create a holistic customer feedback program and about how a top 25 accounting and business consulting firm uses customer insight to drive its customer relationships, internal innovation, go-to-market strategy, and business development.

Presented By:

Koren Stucki

Marketing Director, Customer Analytics, Verint Systems

Rike Harrison

Chief Marketing Officer, Wipfli

Publish Date: October 21, 2014

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