Conference Presentation

Customer Success Managers: Building the Pyramid

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How do you make decisions in how you plan to resource your customer success organization? You have limited funding and a high volume of customers, but you want your customer success managers to have meaningful, relevant conversations with your customers while optimizing and maximizing your coverage model. So where do you start and how do you scale? Learn how Cisco built its Customer Success organization and optimized their mutual resources to blend high-touch, right-touch and low-touch routes of engagement to achieve both quality and coverage objectives.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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