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In this breakout session, Tony Brucha, director customer success, and Roxana Fitzmaurice, senior manager, Global Enterprise Theatre (GET) accounts at Cisco WebEx, will describe the WebEx customer success function and the application of Usage Analysis Scorecards and Templates as part of the Lifecycle Account Management process (Onboard, Adopt, Expand, Renew). The Usage Analysis Scorecards and Templates are leveraged to increase collaboration platform adoption, lead generation, and upsell and cross-sell opportunities for some of Cisco WebEx’ largest customer accounts. Tony and Roxana will describe the usage data collected, the analysis and comparisons conducted by customer and industry verticals, and the adoption services activities undertaken with the customer which result in effective customer value, business reviews, and increased business revenue.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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