Conference Presentation

Customer Success and Sales: Creating LAER Efficiency

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Sales and Customer Success organizations should work together to create a comprehensive strategy that helps customers optimize value from technology investments in the most cost-effective manner.  If it were only that easy! Listen to Phil Nanus, TSIA VP of Customer Success Research, as he provides guidance based on research trends to help Customer Success organizations optimize their relationship with Sales.  Phil will help answer these top Customer Success questions;

  • Who owns the customer?
  • How customer success should work with Sales organizations?
  • What is the most efficient compensation model that aligns toward joint success?
  • How should OEMs structure their partner incentives?

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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