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Conference Presentation

Creating Value for Customers Requires Innovative Service Offers

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Customer expectations are increasing. And customers invest their money when they see a connection between your offer and how it can help them achieve their business goals. So, we have to step up our game and put service offers on the table that deliver real business value for customers. This requires two core capabilities: (1) We have to surface unmet customer needs in an independent fashion that is not biased based on our comfort level to deliver these capabilities, and (2) We need to pull our collective strengths together across service lines to deliver value like we’ve never delivered before. Join Julia Stegman, VP of Service Revenue Generation, where examples of innovative service offers will be presented.

Presented By:

Julia Stegman

VP Research, Service Revenue Generation, TSIA

Publish Date: May 2, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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