Conference Presentation

Collaborative Design Process for Customer Success Services

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To effectively move the dial on customer outcomes requires collaboration across multiple service lines and functions. Join Julia Stegman, VP of Research for the Service Revenue Generation discipline where we will discuss best practices for bringing cross functional teams together to design a single set of Customer Success offers that are compelling for customers.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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