Conference Presentation

Building a Dedicated Support Program Sales Team

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Join Paolo Valente, vice president of support program sales, and Dannica Singleton, director of global programs, from OpenText as they discuss their goal of growing support revenues by building a support program-focused sales team. Learnings and challenges during the implementation around shared compensation, technical account manager evolution, support program redesign, and customer engagement models are shared in an open, collaborative presentation.

Presented By:

Paolo Valente

VP, Support Program Sales, OpenText

Dannica Singleton

Director, Global Programs, OpenText

Publish Date: October 21, 2014

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