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Join Paolo Valente, vice president of support program sales, and Dannica Singleton, director of global programs, from OpenText as they discuss their goal of growing support revenues by building a support program-focused sales team. Learnings and challenges during the implementation around shared compensation, technical account manager evolution, support program redesign, and customer engagement models are shared in an open, collaborative presentation.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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