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Join Paolo Valente, vice president of support program sales, and Dannica Singleton, director of global programs, from OpenText as they discuss their goal of growing support revenues by building a support program-focused sales team. Learnings and challenges during the implementation around shared compensation, technical account manager evolution, support program redesign, and customer engagement models are shared in an open, collaborative presentation.
VP, Support Program Sales, OpenText
Director, Global Programs, OpenText
Publish Date: October 21, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor
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