Conference Presentation

Building a Dedicated Support Program Sales Team

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Join Paolo Valente, vice president of support program sales, and Dannica Singleton, director of global programs, from OpenText as they discuss their goal of growing support revenues by building a support program-focused sales team. Learnings and challenges during the implementation around shared compensation, technical account manager evolution, support program redesign, and customer engagement models are shared in an open, collaborative presentation.

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Peg Rodarmel, SVP, Subscription Services, Infor

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