Conference Presentation

Become the Support Hero in Your Company: Learn the Secret with Online Communities

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Six-figure savings in support costs, 1000s of issues resolved without tickets, quicker sales and higher satisfaction…wouldn’t you like to have it all too? The Tableau community has resolved thousands of customer issues without the need to open support tickets. Customers are more engaged than ever, assisting each other, contributing great product ideas and essentially acting as an extension of the marketing team. Join Patrick Van Der Hyde, Tableau’s Support Community Manager, to hear how he got the results above by leveraging Jive-x social community. Among other topics, Patrick will share how he started the journey, why he picked an online community over other point-solutions, key findings and best practices that you could use. Additionally, Patrick will share his secret on how Tableau is using SEO in their community to bring more than 96% of relevant Google search, directly to their community, increasing brand affinity and company success.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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