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Learn how Cisco turned service data into increased leads and won bookings. By leveraging insights from installation and service request usage, Cisco is able to prescribe to its account managers which service offerings are in the best position to address customer's business, technological, and operational challenges. By matching customers to their most appropriate services offer, we are able to reduce case resolution times and overall case volume.
Engagement Manager, Cisco Systems
Publish Date: May 8, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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