Conference Presentation

Accelerating Customer Success

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Clearly, the IT industry is in transition, driven by the convergence of megatrends such as cloud, social media, and mobility. Global consumerization and the ubiquity of smart connected devices are mandating that enterprises transform the way they interact with both their customers and suppliers. This increasingly mobile society represents a larger than ever opportunity as user-driven technology and consumption economics reshape the IT industry. It also breeds the competitive dynamics that will differentiate the next generation of market leaders. Cisco has a long-standing reputation of dedication to customer satisfaction and loyalty with IT services. We are now raising the game to help our customers achieve outcomes in IT innovation and operations, supporting their business success. In this session we will share our journey from an IT capabilities supplier to an IT outcome provider. We will highlight changes and lessons learned in product management, marketing, and service delivery across the full spectrum of support, professional, and managed services.

Presented By:

Elisabeth Zornes

Vice President Services, Cisco Systems

Publish Date: October 21, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.