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TSIA Champions

TSIA Champions

Champions Overview

TSIA Champions represent select group of TSIA members from technology companies large and small. Often considered some of the "best and brightest" service practitioners in our industry, Champions convene on a regular basis to collaborate on our industry’s biggest challenges and most promising opportunities.

Benefits of Becoming a Champion

The Champions program empowers services professionals by circulating “insider” services knowledge, and gives participants access to valuable resources, expertise and contacts they can use to positively impact their services organizations.

As a TSIA Champion, you will have advance access and a deeper understanding of TSIA case studies, research and data. You will also gain industry knowledge via peer-to-peer insights—ensuring you are on top of the latest trends and best practices. Champions are often regarded as knowledge centers—trusted conduits for industry information, expertise and resources within their organizations.

The Champions program is tailored to each service discipline. Currently, there are active Champions groups for Customer Success, Support Services, Data Analytics, and Services Marketing. Collaboration and networking activities directed by program participants in conjunction with the TSIA research team typically consist of:

  • Quarterly meetings – either online or in-person at conferences
  • Member-to-member presentations / discussions
  • Conference activities

    Champions Program Co-Chairs

    TSIA works closely with Champions steering committees for each services discipline to help guide the content and activities of the group. These member co-chairs are made up of an elite group of committed services leaders from top organizations:

    Support Services Champions Co-Chairs

    • Syd Garrett, Director of Global Service Delivery Excellence, Cisco Systems
    • Judith Platz, VP Research, Customer Success & Support Services, TSIA

    Customer Success Champions Co-Chairs

    • Tom Wix, Director of Customer Success Operations, Alfresco Software
    • Greg Johnson, Vice President Global Client Success and Adoption, Pitney Bowes
    • Judith Platz, VP Research, Customer Success & Support Services, TSIA

    Data Analytics Champions Co-Chairs

    • Andy Traba, Vice President of Behavioral & Data Science, Mattersight
    • Ashok Gunasekaran, Vice President, Global Customer Support, Informatica
    • Frank Coleman, Director of Operations, EMC
    • Richard Kohn, Director, Insights & Analytics, Symantec Corporation
    • Jeremy DalleTezze, Senior Director Research, Data Analytics, TSIA