Innovation in Education Services

Offered to Education Services Members

This award recognizes the company that demonstrates innovation in overall education practices. This could be in how training is sold, marketed, packaged, delivered, developed, and/or the technology used to manage it. This innovation(s) contributes measurable value to the customer, the company and the education services (ES) organization.

Overview: What You Did

Provide an overview of your innovation at a high level. Details* might include, among others:

  • Business challenges that led to the innovation(s)
  • Before and after process flows
  • Processes or tools to enable communication and knowledge sharing with customers
  • Curriculums that were developed and/or new programs that were introduced
  • Customer-specific solution adoption programs that were developed
  • XaaS offers that may have been developed
  • Performance management tools/processes used to link training to outcomes
  • The operationalization of social platforms
  • Incentives for employees to encourage and reward desired business behaviors
  • Organizational change management issues that may have been addressed
  • The role of technology in the innovation
  • Roadblocks or challenges faced, and how you overcame them
  • Lessons learned. What would you do differently next time? What can others learn from your journey?

Business Impact: How This Innovation Has Helped Your Company

Describe how your innovation has impacted business outcomes for your company. Provide supporting evidence*, such as:

  • Efficiencies gained in education services business processes (content development, delivery methodology, knowledge capture, resource management, sales practices, etc.)
  • Customer loyalty or repurchase/renewal metrics
  • Product pull-through data
  • Penetration rates for ES offerings by account and/or individual
  • Cost savings
  • Revenue growth
  • Measures of employee performance (productivity, satisfaction, turnover, etc.)
  • Improved product upsell and cross-sell opportunities
  • Correlation of training to product adoption, or anything similar

Customer Impact: How This Innovation Has Helped Your Customers

Detail how your innovation has positively impacted your customers (please DO NOT provide education services or company data as a measure of customer impact). Provide supporting evidence*, such as:

  • Improved trainee performance as may be demonstrated via fewer calls into support
  • Increased usage of the product and or using more features/functions of the product
  • Impact on your customers’ businesses and/or on their customers (e.g., improved ability to respond to their customers’ requests, enhanced operational efficiency, inventory reductions, etc.)
  • Training’s impact on things like project success, efficiency, up time, etc.
  • Customer testimonials

For this section, think about the Kirkpatrick Evaluation Model and the type of data that is collected for Levels 2, 3 and 4. This is the type of data that could be cited here.

Judging Criteria

Your application will be judged on the following criteria:

  • The Pacesetter Factor of Your Application: Is your application based on a compelling “best practice” and/or is it truly “innovative” in today’s technology industry?
  • Business Impact: How has this helped your company?
  • Customer Impact: How has this helped your customers?
  • The Cohesiveness of Your Application: Is there a single, end-to-end narrative that is easy to follow and supported by good examples and/or data? (i.e., business challenges, inception, creation, implementation, adoption, measurement, expansion, process, results, lessons learned, future projections)
  • The Effectiveness of Your Metrics: Do the metrics that you included adequately support the story that you are telling and are they organized and presented well?
 

* These are suggestions only, provided to give an idea as to the appropriate type and level of detail. This is not a comprehensive list nor intended to limit your response in any way.