Salesforce Administrator

Location: San Diego, CA 92127
Status: Full-Time Employee
Level: Experience, 3+ years
Job Category: CRM, IT
Travel: <5%

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology and services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology.

Job Description

TSIA has a highly sophisticated SF org that we have adapted to operate nearly every aspect of our business. Salesforce ranks our org in the top 5 among more than 2,000 SMB companies in Orange and San Diego Counties. As the Salesforce Administrator at TSIA you’ll be a key member of our IT / Operations Team. You’ll work closely with our Salesforce Architect and Developer to meet the needs of all stakeholders, evolving our usage with the needs of the business.

Responsibilities

  • Consult with internal stake-holders company-wide on new requirements and optimization of existing capabilities.
  • Develop, test, and deploy solutions and workflows within Salesforce based on industry and Salesforce best practices.
  • Utilize your knowledge as a Salesforce Admin to improve page layout and user UI issues.
  • Develop and implement automation for existing repetitive tasks.
  • Create a regular cadence of reporting and dashboard updates for various stakeholders.
  • Facilitate strong Marketing and Sales alignment with transparent processes and dashboards.
  • Administer, maintain, and optimize our Salesforce platform-connected apps and tools, including Marketo, eTouches, SalesLoft, Kentico, and TalkPoint
  • Assist in TSIA’s transition from Salesforce Classic to Lightning.
  • Work closely with the IT Team on the implementation of change management best practices.
  • Communicate operational procedures and best practices with useful documentation and training for new and existing users.
  • Proactively identify and convey timely Salesforce-related information to our employees.

Work Experience and Required Skills

  • 3+ years as a Salesforce Admin for organizations of 100 or more employees
  • Salesforce Certified Administrator or above
  • Proficiency with Profiles, Permission Sets, Sharing Permissions, and Approval Processes
  • Strong understanding of Formulas, Master-Detail Relationships and when to use declarative options versus Custom APEX Solutions

Other Requirements

  • Bachelor’s degree
  • No visa sponsorships
  • Must be local candidate – no relocation offered
  • No agencies or recruiters

Benefits

  • Competitive salary based on local and industry benchmarks
  • Annual bonus potential
  • 100% paid employee healthcare
  • Voluntary 401K with 4% company match
  • Unlimited time off
  • Work-from-home one day per week
  • State-of-the-art equipment
  • Company cellphone plan
  • Dog-friendly Fridays
  • Snacks and sodas
  • Career and professional development opportunities
  • Great work atmosphere

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology.