The primary functions of the Research Executive role are to support the research and membership activities related to the Customer Success discipline. The Research Executive will work with the research lead to provide analysis and insight to TSIA members based on TSIA datasets and frameworks. She or He will also assist with research studies and will become an expert in the data that TSIA aggregates across the industry, along with key trends that are presenting themselves in these data sets.
Provide research support to the lead researcher for the Customer Success discipline:
Be the benchmark/survey analytics guru:
Like every employee at TSIA, this position will be evaluated on the ability of the association to grow and meet the business needs of members. Additionally, this position will be evaluated on the following metrics:
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.