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Position Type: Research Director of Field Service Research
Reporting to: Vice President Research, Technical Services
The primary functions of the Director of Field Service Research role are to support the research and membership activities related to the Field Services discipline. You will work with the Vice President of Technical Services to provide analysis and insight to TSIA members based on TSIA datasets, frameworks, and insights from association members and partners. You will be viewed as a leading expert in organizational performance, industry trends impacting technical services, and identification of emerging trends that are transforming field operations.
This person will work closely with the Vice President, Research – Technical Services, TSIA Analytics Team, Membership Development Directors, and Member Success Managers for TSIA. This person is comfortable and enjoys working with data. More importantly, this person can convey key findings through in-person and virtual presentations, as well as in written reports that provide strategic insights and actionable intelligence. Findings will be presented to all levels within companies (individual contributors through C-Level).
Like every employee of TSIA, the Director of Research will be evaluated on the ability of the association to grow and meet the business needs of members. Additionally, this position will be evaluated on the following metrics:
The Technology & Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.