TSIA Research Associates conduct best practice and thought leadership research, and provide advice to TSIA members via inquiry conversations, published research reports, webinars, conference presentations, and face-to-face workshops. This role would be responsible for researching capabilities and best practice for the Support Services Research practice of TSIA research practices.
The Research Associate will assist the Vice President of Support Services Research in identifying the best, common and emerging practices for Support Services, and survey TSIA member companies as necessary on topics related to Support Services. The Research Associate will build and deploy other surveys on Support Service areas, such as Customer Satisfaction, Support metrics, channel preference, social media and knowledge management/self-service.
Research Associates work closely with a Research Vice President to establish their research agenda, and collaborate with members of the research team responsible for specific member cohorts to understand their needs for support services research. The Research Associate for Support Services will be expected to:
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology.
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