Research Analyst

The primary function of the Research Analyst role is to support the analysis of the research staff at TSIA. The Research Analyst will work with research leads and other stake holders to provide analysis and insight to TSIA members based on TSIA datasets and frameworks. The Research Analyst will also help research executives conduct industry studies, including four different financial indices. Over time, the Research Analyst will become a leading expert in both the data TSIA aggregates on the Technology Services industry and the key trends that are presenting themselves in these data sets.

The new hire will gain and mature desirable analytic skills while working in a small cross-functional team of analysts and senior analysts. The “aTeam” leverages an efficient tool stack to manage TSIA data streams in the Research department, as well as in Sales, Marketing, and Member Success. The new hire will become proficient at deriving insight, embedding those insights into data driven areas of colleagues and customers, and helping execute new and existing processes.


Be the primary research support for one TSIA research practice lead:

  • Assist with development and deployment of surveys
  • Assist with data analysis and research in support of service discipline research projects
  • Assist with development of member benchmark assessments and other member deliverables
  • Provide research assistance in support of service discipline writing/publication

Be a Benchmark/Survey/Quick Poll Analytics Guru

  • Establish credentials as the in-house expert/power user of TSIA data sets for one research practice.
  • Provide pre-defined analyses.
  • Respond to ad hoc requests for inquiry.

Room for Growth

The successful analyst will have several growth paths at TSIA depending on individual interests and passions, including, but not limited to:

  • Data engineering and reshaping
  • Data mining and statistical analysis
  • Visualization and dashboard optimization
  • Research and publication


  • B.S./B.A. in information systems, business, or data/analytics intensive social science discipline, such as psychology or economics
  • Strong (intermediate to advanced) computer skills, including MS Office Suite, especially Excel, are a must.
  • Experience in survey design and data analysis
  • Prefer 2 years of industry experience in the technology industry; technology services experience is a plus
  • Strong customer service/customer relations skills. Have the ability to develop strong rapport and instant credibility. Ability to represent the association enthusiastically and effectively.
  • Good verbal communication and written skills
  • Strong (intermediate to advanced) computer skills, including MS Office Suite (Word, Excel, PowerPoint and Outlook), are a must.
  • Must be a strong team player, motivated by both individual and team achievement


  • VP of Analytics, TSIA


  • Upon request

Key Metrics

Like every employee at TSIA, this position will be evaluated on the ability of the association to grow and meet the business needs of members. Additionally, this position will be evaluated on the following metrics:

  • Quality of research deliverables.
  • Process innovation.
  • Responsiveness for data inquiries.
  • Peer evaluation.


The candidate will be based in our San Diego office, located at 17065 Camino San Bernardo.

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology.