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The Technology Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. Members receive expert guidance needed to make informed business decisions, overcome challenges, and achieve your desired outcomes.
As a research institute, we believe the best insights come from being challenged by the most diverse perspectives. At TSIA, we are committed to business practices that allow all dimensions of diversity to influence and accelerate the success of our members, our employees, and our shareholders.
This is a full-time position located in San Diego, CA, with 100% company-paid Medical, Dental, and Vision Insurance.
Leading association dedicated to advancing the business of technology services is seeking a Principal Customer Success Manager (P-CSM) to join our Customer Success team. This position is responsible for partnering with member executives to support critical performance objectives and deliver positive business outcomes for each member through the application of company research and services. CSMs aim to maximize the ongoing health, retention, and expansion of TSIA's relationships with leading technology companies.
This is a key role of the Member/Customer Success team—not the Sales team—responsible for relationship/account management. You will act as a primary company interface for an assigned pool of member accounts, focusing on engagement and renewal business models according to SMB, mid-market, enterprise, and strategic segments. We are hiring at multiple levels depending on your skills or experience. Qualifications include a 4-year college degree, quantifiable client-ownership experience, exceptional communication and organizational skills, and the ability to work independently on multiple projects with minimal direction and supervision. See below for details. Previous experience with Salesforce.com, Gainsight, or another enterprise CRM software system is a plus. Please attach a cover letter and resume.
The Principal Customer Success Manager (P-CSM) will serve as the primary interface between TSIA and a designated portfolio of accounts.
The P-CSM's core responsibility is to ensure that members receive value through adoption of TSIA resources. This is accomplished through, but not limited to, the following activities on an ongoing basis:
The P-CSM is responsible for delivering business outcomes related to the commercial growth of the assigned pool of accounts:
This position will be evaluated on the achievement of the following business outcomes against the individual's assigned account pool:
Key differentiators between P-CSM, S-CSM, and CSM are related to the following:
Skills & Capabilities
The Technology & Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.