Customer Success Coordinator

Recruiting position title: Customer Success Coordinator
Company: Technology Services Industry Association (TSIA)
Status: Full-Time Employee
Location: Rancho Bernardo – San Diego, CA 92127
Level: Experienced, Non-Manager, 1 – 2 years min
Job Category: customer success/support, CRM, administrative professional
Travel: 5%

Join the Industry Association that Leads the Tech Industry’s Fastest Growing Sector!

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology.

This is a Full-Time position located in San Diego, CA, with 100% company-paid Medical, Dental and Vision Insurance.

Responsibilities:

Association serving leading technology companies is seeking a Customer Success Coordinator. Position requires campaign management, customer support skills, and independent motivation to prioritize and see projects/tasks through to completion. This is a key member of the Customer Success team, responsible for facilitating key research efforts and providing general service and support to members to maximize the ongoing health, retention, and expansion of TSIA’s relationships with leading technology companies. The role provides a chance to join TSIA within a growing department with opportunities for future career growth. Candidate MUST be able to work independently with limited direction and supervision, while managing multiple complex projects simultaneously involving internal and external stakeholders. Previous experience with Gainsight, Salesforce.com, or another enterprise CRM software system is preferred. Must have reliable transportation.

Membership Engagement Coordination

  • Project management of key member programs including research studies, member orientation of software tool(s), and conference/event recruitment
  • Tracking and reporting on member program participation
  • Campaign and scheduling work

Inbound Association Inquiries

  • General website, email, and phone inquiries
  • Basic member support

Membership Fulfillment

  • Creation of membership records, setup of customer profiles, user registrations, confirmation of member information, and research of missing information to complete records
  • Providing support for member log-in and/or registration issues
  • Coordination of deliverables

Member Data Quality

  • Ongoing accuracy and completeness of membership database
  • Synchronization of membership information across multiple data sources including membership database, sales force automation software, benchmark study software, and email lists
  • Proactive research and correction of inaccurate individual and company information

Qualifications:

  • S. / B.A. and at least 1 – 2 years of business experience, preferably in the technology industry
  • A minimum of 1 - 2 years’ experience in customer success or customer service or administrative support role in technology consulting, field, support, or professional service organizations strongly preferred
  • Professional verbal and written communication skills
  • Process-driven and organized. Consistently measure and communicate progress towards goals.
  • Motivated by both individual achievement and team success
  • Outstanding organizational skills, project prioritization, attention to detail, and followup. Ability to think of new and innovative ways to improve processes and procedures
  • Proficiency with Microsoft Office suite applications, including Excel, Word, PowerPoint, Outlook, Web browsers, and overall use of a computer
  • Ability to use enterprise-level technology such as Salesforce.com, email, database, and file-sharing technologies

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 35,000 executives from 65 countries and represents 80% of the Fortune 100 technology companies.