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Conference Specialist, Event Specialist

JOB DESCRIPTION:

The Registration and Conference Specialist is a critical role on the TSIA Conference Team and oversees the registration for TSIA’s semiannual conferences, as well as supporting other conference projects. This position is responsible for the development of event registration, providing excellent customer service and execution of the virtual and onsite registration process for each event.

RESPONSIBILITIES:

Registration Logistics

  • Provide superior customer service and registration support, both pre-conference and onsite for all incoming questions via email and phone.
  • Manage event registration set up, and ensure registration sites are in compliance with company’s best practices, privacy, and data policies.
  • Add all discount codes to the registration system, as well as create codes as needed.
  • Manage weekly registration reporting, which includes comparing how many attendees registered and how many rooms are booked against contract.
  • Review and evaluate registration errors and correct data to ensure accuracy of records both pre- and post-conference both in the registration system and Salesforce.
  • Assist with additional ad hoc registration reporting needs and setting up report access.
  • Assist with conference special event/networking registration and tracking.
  • Work with outside vendors for badge printing, including badge layout, codes, and reports.
  • Manage onsite registration desk at each event.
  • Prepare post-conference final registration reconciliation.
  • Identify best practices for registration processing and reporting, and support the implementation of these best practices.
  • Manage credit card refunds according to TSIA’s Refund Policy.
  • Work cross-functionally with various teams to overcome registration challenges to ensure the registration process is running smoothly at all times.

General Conference

  • Organize, inventory, and pack/unpack conference supplies pre-/onsite/ post-conference.
  • Create and manage post-conference survey and internal debrief outputs, and maintain review notes.
  • Assist with PowerPoint presentation creation and updating for internal pre-conference meetings.
  • Assist with various tasks related to TSIA staff special events.
  • Perform other conference tasks as needed.

QUALIFICATIONS:

  • Bachelor degree in related field or equivalent professional experience.
  • Experience in or knowledge of the hospitality/event industry.
  • Strong knowledge of registration planning processes.
  • Experience with registration software, Aventri preferred, but not required.
  • Experience with large conferences is a plus.
  • Extreme attention to detail is required.
  • Excellent oral and written communication skills.
  • Strong, positive customer service skills.
  • Strong problem-solving skills.
  • Must be able to work under demanding conditions.
  • Well-organized with excellent multi-tasking abilities; prioritize, and manage time according to deadlines.
  • Ability to work well independently and collaboratively.
  • Ability and willingness to work extra hours as needed leading up to Conference dates.
  • Proficiency in MS Office and Google applications.
  • Familiarity with Wrike or similar project management systems a plus.
  • Must be able to lift 25-35 lbs, bend, and lift conference supplies.

REQUIREMENTS:

  • Travel to semiannual conferences for live events, and in preparation for future conferences.
 
 

About TSIA

The Technology & Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies.