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Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
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The State of XaaS Channel Partnerships 2024
If you’re seeking to understand channel partnerships’ pivotal role in driving ARR growth, you're in the right place. Welcome to “The State of XaaS Channel Partnerships 2024” report, an industry update on the new normal for vendors and partners in subscription-based XaaS (technology as a service).
Cross-Functional
state of
Transforming Field Services with AI-Driven Strategies
Throughout 2023, field service leaders faced many challenges influenced by economic uncertainties, the omnipresence of artificial intelligence (AI), and the day-to-day intricacies of overseeing essential organizations.
Field Services
Field Services
The State of Services for Industrial Equipment Manufacturers 2024
Are you navigating the complexity of industrial equipment (IE) services? Whether you're a seasoned service executive at an industrial equipment company or an innovative leader within an original equipment manufacturer (OEM), the “The State of Services for Industrial Equipment Manufacturers 2024” report is your guide to mastering the current landscape.
Cross-Functional
Cross-Practice
What is Professional Services: A Quick Guide
As professional services are a central part of successful customer journey outcomes, it’s important to discuss some key questions about how to define them, especially as services convergence and the blurring of previously clear lines continue apace. So, what are professional services?
Professional Services
Professional Services
The State of the Chief Revenue Officer 2024
Are you ready to unlock the future of sales in the AI-driven era? “The State of the Chief Revenue Officer 2024” is your essential guide to navigating this landscape. As a chief revenue officer (CRO) or top executive, you know the dawn of AI brings both challenges and unprecedented opportunities. This report is tailor-made for you, offering groundbreaking insights into more innovative sales strategies that will revolutionize your approach.
CRO Council
CRO Council
The Rise of AI in Technology and Service Operations: Your Gateway to the Future at TSIA World Interact 2024
As the digital horizon expands, the buzz around artificial intelligence (AI) has transcended mere conversation and evolved into the backbone of technological innovation and service excellence. The upcoming TSIA World INTERACT 2024 is just the place for industry professionals to explore this insight and inspiration at the Orlando World Center Marriott from May 6th to 8th, 2024.
All Research Areas
Conference
TECHtonic Podcast: Customer Success and the Fight for Survival
Check out the latest episode of TECHtonic, the TSIA podcast. In this episode, you’ll learn all about recent trends in Customer Success from experts Thomas Lah and Stephen Fulkerson, TSIA’s VPs of Customer Success Research.
Customer Success
Customer Success
The State of Customer Growth and Renewal 2024
As 2024 unfolds, businesses like yours are navigating challenges, from the foggy forecasts of market conditions to the unpredictable waves of global geopolitical unrest. This year marks a critical juncture where the pursuit of profit collides with the imperative of revenue growth, pushing companies to the brink as they strive for profitable expansion amid tightening economic belts.
Customer Growth and Renewal
Customer Growth and Renewal
Transforming Support Services Career Planning for the Hybrid Work Era
During the pandemic, businesses worldwide seamlessly transitioned to remote work, showing remarkable resilience. According to a TSIA quick poll conducted in May 2020, a staggering 95% of organizations experienced minimal disruption to their operations. The future of work had arrived, and it was digital.
Support Services
Support Services