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Who We Are
About TSIA
Senior Leadership
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Research Practices
Customer Success
Ensure technology adoption and deliver customer business outcomes.
Education Services
Optimize learning to drive customer engagement and product adoption.
Expand Selling
Use services teams to grow revenue with existing customers.
Field Services
Optimize field service delivery and drive digital transformation with IoT and Big Data.
Managed Services
Grow and scale your Managed Services business.
Professional Services
Optimize your project delivery and consulting services.
Service Revenue Generation
Develop, attach, and renew recurring service offers.
Subscription Sales
Sell technology-as-a-service and subscription-based offers.
Support Services
Optimize and transform Support organizations to provide next-generation service.
XaaS Product Management
Optimize product management for as-a-service success.
Industry Trends
Stay current on the latest technology industry trends.
Technology Consumption and Data Analytics
Improve operations and outcomes with data-driven insights.
Technology and Social Research
Maximize investments in social and service technology.
Industries We Serve
TSIA delivers relevant insights in your area of tech.
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All Research Practices
Cross-Practice
Customer Success
Data Analytics
Education Services
Expand Selling
Field Services
Industrial Equipment
Internet of Things
IoT
Knowledge Management
Managed Services
Professional Services
Service Revenue Generation
Service Technology
Subscription Sales
Support Services
XaaS Product Management
All Authors
Alesha Bridgeman
Andrew Cromey
Angela Bunner
AskNicely
Bo Di Muccio
Bryan Girkins
Coveo
CSM Practice
Dave Young
David S. Carlson
DB Kay & Associates
DG Associates
Doculus
Dustin Shulkin
Francoise Tourniaire
Gainsight
George Humphrey
Global Partners, Inc.
Harald Kopp
iasset.com
Ignite Advisory Group
Infront Consulting & Management
J.B. Wood
James Cramer
James Droskoski
James Huddleston
Jasmine Pilar
Jeff Connolly
Jeremy DalleTezze
Jodie Paxton
John Ragsdale
John Reese
Judith Platz
Julia Stegman
Kari Dodge
Klever
Krow Software
Laura Fay
Librestream
LogMeIn
Maria Manning-Chapman
Mark Robinson
Martin Dove
Mavenlink
Miller Heiman Group
Nicole Dornsife
OnProcess Technology
Outcome Chains, Inc.
Phil Nanus
Pretium Partners
René Grossrieder
RTM Consulting
Sarah Swanson
Sheri Kennedy
Steve Frost
SYKES
Technology Services Industry Association
Thomas Lah
Tivitie
Tom Anderson
Tom Pridham
Upland Software
Value and Pricing Partners
Vele Galovski
Verint Systems
Vidyard
Waterstone Management Group
Zimit
All Topics
adoption
adoption services
analytics
animation
annual recurring revenue (ARR)
Art and Science of the Customer Journey
artificial intelligence (AI)
automation
B2B
B2C
B4B
Behind TSIA Research
benchmarking
best practices
big data
biotech
Blending Service and Sales Motions
blockchain
book review
business analytics
business growth
capacity planning
capacity planning best practices
certification
channel partners
cloud
cloud companies
cloud computing
cloud revenue
collaboration
complexity avalanche
configure price quote (CPQ)
Connecting Service Offers to Business Value
consulting
consumption analytics
consumption gap
consumption models
content development
contract renewal
convergence
Creating the Ultimate Customer Portal
cross-sell
crowdsourcing
customer adoption
customer advisory board
customer churn
customer effort
customer engagement
customer experience
customer experience journey mapping
customer experience management
customer experience strategy
customer health score
customer loyalty
customer outcomes
customer portal
customer relationship management (CRM)
customer retention
customer satisfaction
customer segmentation
customer service
Customer Success
Customer Success Manager
customer success manager skills
Customer Success Maturity Model
customer support
customer training
customer-supplier relationship
cybersecurity
data analytics
data handshake
data refinery
DevOps
digital disruption
digital support
digital transformation
digital value chain
ebook
edge computing
Education Services
EMEA
employee engagement
equipment manufacturers
expand selling
field service engineer
field services
free offers
gamification
go-to-market strategy
growing customers
Hardware Manufacturers
healthcare
healthcare technology
healthcare technology (HT)
HHIT
How to Achieve Your Strategic Plan
How to Increase Employee Engagement
human resources
indirect channels
industrial equipment
infographic
information technology (IT)
intelligent customer support
internet of things (IoT)
Intro to IoT
IoT Strategy for Industrial Equipment and Healthcare Technology
key performance indicator (KPI)
keynote
knowledge management
knowledge sharing
knowledge-as-a-service
knowledgebase
KPIs
LaaS (learning-as-a-service)
LAER
lead generation
lead generation for expand selling
learning management system
Learning-as-a-Service
logistics
machine learning
managed services
Managed Services Mistakes
managed services provider (MSP)
managed services sales
managed XaaS
marketing
member success
metrics
microtransactions
millennials
mobile learning
mobility
multi-channel support
net promoter score
New TSIA Members
oem
onboarding
online communities
online support
operating models
optimization
organizational capabilities
organizational change
organizational convergence
organizational culture
organizational structure
Outcome Engineering
outcome-based services
outcomes
outsourcing
pacesetter
performance management
PIMO
podcast
power users
predictive analytics
premium service offers
pricing
Proactive Support
product
product management
professional services
professional services automation (PSA)
professional services organization (PSO)
professional services sales
project management
project performance
recommendation engine
recurring revenues
relationship equity
remote services
remote services continuum
renewal
request for proposal (rfp)
resource management
return on investment (ROI)
revenue growth
RFP
saas
SaaS (software-as-a-service)
Sales
sales costs
Sales for Non-Salespeople
security
self-service
self-service support
service business challenges
service capabilities
service delivery channels
service efficiency
service level agreement (SLA)
service offers
service revenue
service revenue generation
service technology
services
services convergence
services executives
services portfolio
services pricing
slideshare
smart services
smart, connected products
Social Engagement Rating (SER)
social media
social support
soft skills
software
spare parts logistics
STAR Awards
strategic plan
subscription
subscription offer
subscription sales
subscription-based business models
subscription-based offers
subscriptions
Successful Managed Services Provider
summit
support
support services
support staff excellence
talent war
TechBEST
Technology
Technology & Services World Conferences
Technology and Services 50
technology and services industry
Technology and the Subscription Economy
technology maturity
technology services
Technology Services World Conference
Technology Services World Conferences
technology support services
technology-as-a-service
Technology-as-a-Service Playbook
telecommunications
telemetry
The Digital Transformation Journey
The LAER Effective Company
The Product Management DevOps Handshake
The Role of Digital Transformation Within Services
Tips for a Successful PSO
touchpoint calculus
training
trusted advisor
TSIA Benchmarking Spotlight
TSIA Case Study
TSIA events
TSIA Member Testimonials
TSIA Organizational Convergence Series
TSIA outcome chains
TSIA Partners
TSIA Research
TSIA Strategic Services
TSIA Survey
upsell
verticals
video
virtual summit
webinars
XaaS (x-as-a-service)
xaas product management
All Dates
May 2019
Apr 2019
Mar 2019
Feb 2019
Jan 2019
Dec 2018
Nov 2018
Oct 2018
Sep 2018
Aug 2018
Jul 2018
Jun 2018
May 2018
Apr 2018
Mar 2018
Feb 2018
Jan 2018
Dec 2017
Nov 2017
Oct 2017
Sep 2017
Aug 2017
Jul 2017
Jun 2017
May 2017
Apr 2017
Mar 2017
Feb 2017
Jan 2017
Dec 2016
Nov 2016
Oct 2016
Sep 2016
Aug 2016
Jul 2016
Jun 2016
May 2016
Apr 2016
Mar 2016
Feb 2016
Jan 2016
Dec 2015
Nov 2015
Oct 2015
Sep 2015
Aug 2015
Jul 2015
Jun 2015
May 2015
Apr 2015
Mar 2015
Feb 2015
Jan 2015
Dec 2014
Nov 2014
Oct 2014
Sep 2014
Aug 2014
Jul 2014
Jun 2014
May 2014
Apr 2014
Mar 2014
Feb 2014
Jan 2014
Dec 2013
Nov 2013
Oct 2013
Jul 2013
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