June 27, 2017
Join us Thursday, July 13, for a free virtual summit about using social support technology and strategies to improve your customer experience, hosted by TSIA and our partners, Lithium Technologies and Miller Heiman Group. During this 3-hour event, you’ll learn how to successfully leverage social technology to improve your support and the customer experience.
Happy customers tell three people. Angry customers can Tweet to millions.
John Ragsdale, VP, Service Technology Research, TSIA
Successful social support is more than fielding angry Tweets. Customers want to give input on your development priorities and your sales and support processes. In a subscription economy, if you ignore that input, customers can easily move to another technology provider.
This virtual event, “Transforming the Customer Experience with Social Support,” brings together social support experts from leading companies to share tools and tactics for incorporating a social strategy into your support initiatives, including:
This 3-hour interactive virtual summit is open to everyone and is absolutely free to attend!
The partial speaker list and their topics for this unique interactive event, co-moderated by TSIA’s VP of Technology and Social Research, John Ragsdale, and VP of Support Services Research, Judith Platz. includes:
This online event has passed, but you can still watch the recording on-demand Click here to register!
Editor's Note 5/19/2018: This post has been updated with current information.
Nicole Dornsife is the senior publications editor for TSIA. She has over 10 years of experience writing for the software and SaaS industries, and joined TSIA in 2014. She manages the TSIA Blog and regularly collaborates with TSIA's research team and partner companies to publish their insights on the latest news in the technology services industry. She also provides editorial support for Technology Services World conferences. Nicole may be reached at firstname.lastname@example.org.
Organizational capabilities that technology services businesses must master
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