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Join us Thursday, June 21, for a 3-hour virtual summit to learn about the role Professional Services plays in the customer value journey. Hosted by TSIA, you’ll hear from industry experts from leading technology companies such as FinancialForce, Kimble, and Mavenlink, as they discuss the latest data, trends, and best practices for including Professional Services teams in the process of helping your customers receive the most value from your products and services.

About This Virtual Summit

Today’s tech companies are under more and more pressure to shepherd their customers through a value journey, not just sell them technology. It’s becoming increasingly clear that the professional services function holds several keys to customer value and is especially well positioned to accelerate customer time to business value.

In this three-hour virtual summit, starting at 9:00 AM Pacific/12:00 PM Eastern, TSIA will bring together experts from professional services organizations to discuss data, current trends, and time-tested as well as emerging best practices.

This interactive online event is open to everyone and is absolutely free to attend!

List of Speakers, Topics, and How to Join This Virtual Summit

The agenda and topics for this virtual summit, moderated by TSIA’s distinguished VP of professional services research, Bo Di Muccio, are as follows:

  • 9:00 AM: Welcome and Introductions – Bo Di Muccio, Distinguished VP, Professional Services Research, TSIA
  • 9:10 AM: Benchmarking Customer Time to Value – Dave Young, Sr. Director, Professional Services and Operational Best Practices, TSIA
  • 9:30 AM: KPIs That Run Your Business – Austin Rohr, Product Strategy Manager, FinancialForce
  • 9:50 AM: Kronos Paragon: Implementing for Outcomes  – Vanessa Nedvins, Senior Manager, Global Services Engineering, Kronos and Chris Catino, Manager, Global Services Engineering, Paragon, Kronos
  • 10:10 AM: Why You Should Run Your PSO Using the Windshield, Not the Rear-View Mirror – Mark Robinson, Co-Founder & CMO, Kimble
  • 10:30 AM: Salesforce Innovation and Transformation Center [Case Study]
  • 10:50 AM: SaaP (Services as a Product): The Unexpected Benefits of Productizing Your Services – Chris Scalia, SVP, Professional Services, Mavenlink
  • 11:10 AM: Leveraging Technology to Optimize the Customer Journey – John Ragsdale, Distinguished VP, Service Technology Research, TSIA
  • 11:30 AM: Interactive Q&A, moderated by Bo Di Muccio
  • 12:00 PM: Conclusion

Join us for this unique gathering of experts to hear data-backed industry insights you can take back to your team and implement immediately.

Space is limited, so reserve your spot today by registering here!


Nicole Dornsife

About Author Nicole Dornsife

Nicole Dornsife is the former senior content manager for TSIA. She has over 10 years of experience writing for the software and SaaS industries, and joined TSIA in 2014. She managed the TSIA blog and regularly collaborated with TSIA's research team and partner companies to publish their insights on the latest news in the technology and services industry. She also provided editorial support for TSIA’s conferences.

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