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J.B. Wood, TSIA’s President and CEO, recently spoke at the Gainsight Pulse Conference about the role of customer success in the technology industry. Watch the full video of his powerful presentation, “How Technology and Big Data are Reinventing the Customer-Supplier Relationship.”

We can’t just be heads down on the product anymore. We still have to make, sell, and ship great products, but we have to help customers operate those technologies every single day.

J.B. Wood, President and CEO of TSIA

 

Post Date: June 2, 2015

 
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Topics discussed in this post

Customer Success SaaS (software-as-a-service) video
 
 
 

Technology & Services Industry Association

The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.

 
 
 
 

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