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J.B. Wood, TSIA’s President and CEO, recently spoke at the Gainsight Pulse Conference about the role of customer success in the technology industry. Watch the full video of his powerful presentation, “How Technology and Big Data are Reinventing the Customer-Supplier Relationship.”

We can’t just be heads down on the product anymore. We still have to make, sell, and ship great products, but we have to help customers operate those technologies every single day.

J.B. Wood, President and CEO of TSIA

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