This article delves into the expanding role of artificial intelligence (AI) beyond traditional customer support functions, exploring the untapped potential in customer success organizations. As established technology companies are increasingly integrating AI into customer support processes, the aim of this quick poll was to investigate the extent to which this new suite of technologies can revolutionize customer onboarding and engagement. The article draws insights from TSIA's recent Artificial Intelligence: Customer Onboarding and Engagement quick poll by shedding light on current AI practices within customer success organizations.