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Technology Services World
Today is the final day of Technology Services World Las Vegas, and I'm back to take a look at the top attended sessions from yesterday. Our 1,600+ attendees had more than 75 breakout sessions to choose from yesterday, crossing all of our service disciplines, with a good mix of tactical and strategic topics. I always like to point out the top attended sessions, because people vote with their feet for the hottest trends and topics.
As the research executive who oversees our partner program, I have been talking a lot recently about how important our partners are to the TSIA ecosystem. Not only do they provide the technology infrastructure and services our members rely on to be successful, but they also pitch in to help with member inquiries, answering hundreds of member questions per year. A proof point to the importance of TSIA partners in providing content and leadership to our members is the fact that each of yesterday's top attended sessions was presented by a TSIA partner, often in conjunction with their customers. Here’s a look at the top attended sessions from yesterday:
I think this top 5 list is a great snapshot of the biggest business challenges and opportunities facing technology service organizations today, including improving customer success, improving renewals and expand selling, automating core processes, and building effective engagement strategies. Congratulations to all of the speakers who hosted these top attended sessions!
Post Date: October 19, 2016
John Ragsdale is the distinguished vice president of technology research, for TSIA. His area of expertise is in creating strategies for improving the service operations and overall customer experience by leveraging innovative technology. Ragsdale drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. He is also author of the book, Lessons Unlearned, which chronicles his 25-year career inside the customer service industry.
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