[SlideShare] Measuring the Health of XaaS Subscription Renewals

When it comes to getting customers to renew their subscription with your XaaS offer, does your current renewal engagement model consist of managed handoffs between your internal teams, or is it total chaos? In the recent TSIA SRG Cloud Benchmark Study, we aimed to find out how top companies in the technology services industry are structuring their subscription renewal process, as well as get a detailed look at which metrics they’re using to track their success. 

End the Confusion in Your Subscription Renewal Process

Because the subscription renewal process tends to involve lots of different roles within an organization, confusion is bound to happen. Sometimes there’s miscommunication surrounding the entire end-to-end renewal process, or even a lack of clarity on what “commercial responsibility” is and who owns it. Whatever the case may be, the good news is that there are significant opportunities to streamline the renewal processes and leverage automation.

With the TSIA SRG Cloud Benchmark Study, we are answering three big questions:

1. What are the forces that create erosion and growth with recurring revenues?
2. What metrics should we use to measure the renewal of subscription revenues?
3. How can I assess our subscription performance relative to the industry?