November 15, 2016
Through TSIA's comprehensive benchmarking program, you can measure your company's performance against your industry peers, identify your strengths, and see where you can improve to ensure future success. For a sample of the type of insight you will receive by taking advantage of this valuable resource that comes with TSIA membership, take a look at this SlideShare featuring 3 key research trends from TSIA's Support Services Benchmark Study.
Learn more about TSIA's Support Services Benchmark Study and the benefits of benchmarking by contacting us today. Through our fact-based research approach and robust data analysis capabilities, we can help you get your bearings within the industry and uncover the right course of action you'll need to take for future growth and profitability. Let TSIA guide you down the proven path to improvement.
Judith Platz, is vice president of research, Support Services, for TSIA. During her over 25 years of customer support experience, she has been responsible for supervising and coordinating multiple functional, strategic, organizational development and technical work streams, including technical support, account management, business consulting, implementation management, and training.
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