Through TSIA's comprehensive benchmarking program, you can measure your company's performance against your industry peers, identify your strengths, and see where you can improve to ensure future success. For a sample of the type of insight you will receive by taking advantage of this valuable resource that comes with TSIA membership, take a look at this slide deck featuring 3 key research trends from TSIA's Customer Success Benchmark Study.
Learn more about TSIA's Customer Success Benchmark Study and the benefits of benchmarking by contacting us today. Through our fact-based research approach and robust data analysis capabilities, we can help you get your bearings within the industry and uncover the right course of action you'll need to take for future growth and profitability. Let TSIA guide you down the proven path to improvement.
Post Date: December 13, 2016
Phil Nanus, is the vice president of customer success research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver customer outcomes. Throughout his career, Phil has held various positions related to enterprise software and IT services, including global leadership roles in customer success, support, professional services, managed services, and cloud services. Prior to TSIA, he was the vice president of customer success at Infor, where he led a team of Customer Success Managers (CSMs) focused on driving customer adoption of their technology.
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