Cross-Functional
Research Report
Renewing Recurring Revenue via Channel Partners
Best Practices to Optimize Renewal Performance
Jack Johnson
Jack Johnson
VP, Customer Growth and Renewal Research
June 30, 2020

Overview
A key renewal strategy and business capability is the ability of technology firms to renew recurring revenue via channel partners. Between 38% to 88% of business sold by technology firms utilizes the channel as the go-to-market strategy, and yet we find that the renewal performance through channel partners consistently lags the ”direct” go-to-market motion. This paper provides context for the state of the industry as it relates to renewing recurring revenue via the channel, and explores practices technology companies should pursue to improve renewal rate performance and drive revenues.
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