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75% Of full-time-equivalent headcount in an MS organization are dedicated to delivery operations.
In this highly interactive session, we will be leveraging the power of the participants to identify and prioritize three key areas that are critical to the success of a managed services organization: metrics, practices, and technologies.
62% of incidents are proactively detected.
57% Have a dedicated Program Management Office.
53% Have eBonding capabilities to integrate with other systems.
Post Date: September 24, 2020
A free forum to navigate business challenges with your peers
George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. He is a networking and communications industry veteran with over 28 years of experience. Throughout his career, he has held several leadership positions in managed services, including global strategy, product line management, marketing, operations, and client management.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.