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It’s been proven that capturing and sharing knowledge effectively improves productivity and the customer experience enterprise-wide. The real question is, are you doing it right?
For many organizations, proper knowledge and content management remain enterprise-wide challenges. To help shed some light on this topic, TSIA has assembled a panel of industry experts to discuss knowledge sharing and collaboration in our upcoming virtual summit, “Findability: The Search for Enterprise Content,” taking place Thursday, August 27, 2020 at 9:00 AM Pacific / 12:00 PM Eastern. Click here to register.
This 2-hour interactive panel discussion, sponsored by Coveo, will feature the famous John Ragsdale, TSIA’s Distinguished VP, Technology Research, as host and moderator, along with:
If you’re looking for industry-proven methods on how you can more effectively capture, share, and proactively identify the right content to improve customer experience across the enterprise, you don’t want to miss this event!
Key discussion topics will include:
During this virtual summit, we’ll also have the pleasure of unveiling TSIA’s Knowledge Management Maturity Model 2.0, enhanced to reflect growing interest across product management, sales, and service delivery. Hope you can make it!
Post Date: August 12, 2020
Omar Fdawi is a senior research associate for TSIA, focusing primarily on enterprise technology. Although having spent over half his career in sales and sales operations, he also has background in data analysis, process improvement, and financial reporting. His previous experience includes working in software, banking, mass media, and food manufacturing industries. He has a passion for automating business processes and helping companies become more profitable.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.