This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.


It’s been proven that capturing and sharing knowledge effectively improves productivity and the customer experience enterprise-wide. The real question is, are you doing it right?

For many organizations, proper knowledge and content management remain enterprise-wide challenges. To help shed some light on this topic, TSIA has assembled a panel of industry experts to discuss knowledge sharing and collaboration in our upcoming virtual summit, “Findability: The Search for Enterprise Content,” taking place Thursday, August 27, 2020 at 9:00 AM Pacific / 12:00 PM Eastern. Click here to register.

About This Virtual Summit

This 2-hour interactive panel discussion, sponsored by Coveo, will feature the famous John Ragsdale, TSIA’s Distinguished VP, Technology Research, as host and moderator, along with:

  • Omar Fdawi (that’s me), Sr. Research Associate, Enterprise Technology, TSIA
  • William Hudson, VP, Marketing IT, Dell
  • Adam Kite, Director, Digital Marketing, Blue Yonder
  • Melissa Korzun, Managing Director, Client Transformation, TeleTracking
  • Maria Manning-Chapman, VP, Education Services Research, TSIA
  • Pattabhi Raman, Senior Director, Digital Experience, Informatica
  • Louis Têtu, Chairman & CEO, Coveo

If you’re looking for industry-proven methods on how you can more effectively capture, share, and proactively identify the right content to improve customer experience across the enterprise, you don’t want to miss this event!

Key discussion topics will include:

  • Challenges and best practices behind knowledge management.
  • Innovative opportunities for knowledge sharing and collaboration.
  • Applications enterprise-wise, including customer success, professional services, and sales.
  • Preliminary results from TSIA’s 2020 Knowledge Management Survey.

During this virtual summit, we’ll also have the pleasure of unveiling TSIA’s Knowledge Management Maturity Model 2.0, enhanced to reflect growing interest across product management, sales, and service delivery. Hope you can make it!

Click here to register for this virtual summit!


Omar Fdawi

About Author Omar Fdawi

Omar Fdawi is a former senior research associate for TSIA, focusing primarily on enterprise technology. Although having spent over half his career in sales and sales operations, he also has background in data analysis, process improvement, and financial reporting. His previous experience includes working in software, banking, mass media, and food manufacturing industries. He has a passion for automating business processes and helping companies become more profitable.

Topics discussed in this post