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Mark your calendar for Thursday, September 13, for a virtual summit that will explain how you can add artificial intelligence (AI) to every phase of your customer support operation, featuring AI experts from TSIA, Coveo, Dell EMC, LogMeIn, and Informatica.

About Leveraging Artificial Intelligence (AI) in Customer Support

Artificial intelligence (AI) is proving to be one of the most disruptive trends in support services, creating waves throughout the organization. The way Support organizations will handle this disruption is going to be critical to the organization’s long-term success.

The question on everybody’s mind is: How is AI going to change technical support?

TSIA's third annual Support Services Virtual Summit, sponsored by Coveo and Bold360 by LogMeIn, will answer that question, exploring the emerging use cases, the early examples, and the longer-term potential for AI to automate, streamline, and add intelligence to every phase of support operations.

In this three-hour virtual event, you’ll hear from AI experts and industry practitioners on what is possible today, and what is required to be successful, including topics such as:

  • Out of box vs. build your own—what AI options are available today?
  • The AI dream team—who should be involved in the project, and how many data scientists are required?
  • Customer facing vs. employee facing AI—how will they generate ROI?
  • AI’s impact on the support workforce—how is AI creating new roles and enhancing current roles for support organizations?

List of Speakers, Topics, and How to Join This Virtual Summit

The topics for this virtual summit, co-moderated by TSIA’s distinguished VP of service technology research, John Ragsdale, and VP of support services research, Judith Platz, include:
  • Using AI to Streamline Social Intelligence – Tim Lopez, Director, Support Services and Social Research, TSIA
  • AI in Elevating Support Automation – Ashok Gunasekaran, VP, Customer Support & Technologies and Arjun Krishnamoorthy, Data Scientist, Customer Support, Informatica
  • 3 Ways to Leverage AI to Automate Customer Support – Erica Mayshar, Solutions Consultant, Bold360 by LogMeIn
  • Dell EMC: Predicting and Prescribing Customer Value – Rex Martin, Ph.D, Director and Chief Data Scientist Advanced Proactive Services, Dell EMC
  • Organization of Analytics – Jeremy DalleTezze, Ph.D, VP Analytics, TSIA
  • Using AI to Create Relevant Support Experiences at Scale – Jason Mlyniec, Customer Success Manager, Coveo
  • Evolving the Employee Experience with AI – Judith Platz, VP, Support Services Research, TSIA  

There will also be an interactive Q&A session where you can get your questions answered live by our panel of industry experts.

Register today and get ready to attend the live event that takes place Thursday, September 13 at 9:00 AM Pacific/12:00 PM Eastern. Even if you can’t attend for the full summit, register anyway and you’ll receive a recording you can listen to on-demand. We look forward to having you there!

Click Here to Register for the Virtual Summit

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Nicole Dornsife

About Author Nicole Dornsife

Nicole Dornsife is the former senior content manager for TSIA. She has over 10 years of experience writing for the software and SaaS industries, and joined TSIA in 2014. She managed the TSIA blog and regularly collaborated with TSIA's research team and partner companies to publish their insights on the latest news in the technology and services industry. She also provided editorial support for TSIA’s conferences.