September 6, 2018
Mark your calendar for Thursday, September 13, for a virtual summit that will explain how you can add artificial intelligence (AI) to every phase of your customer support operation, featuring AI experts from TSIA, Coveo, Dell EMC, LogMeIn, and Informatica.
Artificial intelligence (AI) is proving to be one of the most disruptive trends in support services, creating waves throughout the organization. The way Support organizations will handle this disruption is going to be critical to the organization’s long-term success.
The question on everybody’s mind is: How is AI going to change technical support?
TSIA's third annual Support Services Virtual Summit, sponsored by Coveo and Bold360 by LogMeIn, will answer that question, exploring the emerging use cases, the early examples, and the longer-term potential for AI to automate, streamline, and add intelligence to every phase of support operations.
In this three-hour virtual event, you’ll hear from AI experts and industry practitioners on what is possible today, and what is required to be successful, including topics such as:
There will also be an interactive Q&A session where you can get your questions answered live by our panel of industry experts.
Register today and get ready to attend the live event that takes place Thursday, September 13 at 9:00 AM Pacific/12:00 PM Eastern. Even if you can’t attend for the full summit, register anyway and you’ll receive a recording you can listen to on-demand. We look forward to having you there!
Nicole Dornsife is the senior publications editor for TSIA. She has over 10 years of experience writing for the software and SaaS industries, and joined TSIA in 2014. She manages the TSIA Blog and regularly collaborates with TSIA's research team and partner companies to publish their insights on the latest news in the technology services industry. She also provides editorial support for Technology Services World conferences. Nicole may be reached at firstname.lastname@example.org.
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