November 8, 2018
Join us Thursday, November 15, for a 3-hour interactive virtual summit about how to build a successful customer success organization. Whether you’re just starting out or wanting to improve your current function, there will be something for everyone! This online event, “Building Customer Success at Scale”, is hosted by TSIA, sponsored by Gainsight, and will include speakers from TSIA, Autodesk, Cisco, Gainsight, and Tableau.
LinkedIn recently named Customer Success as one of the most in-demand careers in today’s job market. Customer Success organizations will continue to hire customer success managers (CSMs), but there is a critical shortage in the market, so we must learn how to adapt and scale these new capabilities.
As C-level executives are wearisome of hiring hundreds of new employees to address the challenge, scaling your customer success function has never been more important. Whether you’re leveraging technology, building predictive analytics models, or leveraging your partner communities, this is the time to invest in scaling your customer success function.
In this three-hour Virtual Summit, TSIA will bring together experts from across the industry to provide best practice guidance along with case studies. Whether you have an emerging customer success organization or a well-established function, there will be something for everyone. This virtual event, “Building Customer Success at Scale,” brings together Customer Success experts from leading companies to provide best practice guidance along with case studies on topics including:
Plus, you’ll have a chance to participate in an interactive Q&A session to get your questions answered in real time by this panel of industry experts. This virtual summit takes place on Thursday, November 15 at 8:00 AM Pacific Time. Even if you can’t attend the live event, register anyway and you’ll receive a recording.
Nicole Dornsife is the senior publications editor for TSIA. She has over 10 years of experience writing for the software and SaaS industries, and joined TSIA in 2014. She manages the TSIA Blog and regularly collaborates with TSIA's research team and partner companies to publish their insights on the latest news in the technology services industry. She also provides editorial support for Technology Services World conferences. Nicole may be reached at firstname.lastname@example.org.
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