This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.


Join us Thursday, November 15, for a 3-hour interactive virtual summit about how to build a successful customer success organization. Whether you’re just starting out or wanting to improve your current function, there will be something for everyone! This online event, “Building Customer Success at Scale”, is hosted by TSIA, sponsored by Gainsight, and will include speakers from TSIA, Autodesk, Cisco, Gainsight, and Tableau.

About This Customer Success Virtual Summit

LinkedIn recently named Customer Success as one of the most in-demand careers in today’s job market. Customer Success organizations will continue to hire customer success managers (CSMs), but there is a critical shortage in the market, so we must learn how to adapt and scale these new capabilities.

As C-level executives are wearisome of hiring hundreds of new employees to address the challenge, scaling your customer success function has never been more important. Whether you’re leveraging technology, building predictive analytics models, or leveraging your partner communities, this is the time to invest in scaling your customer success function.

In this three-hour Virtual Summit, TSIA will bring together experts from across the industry to provide best practice guidance along with case studies. Whether you have an emerging customer success organization or a well-established function, there will be something for everyone. This virtual event, “Building Customer Success at Scale,” brings together Customer Success experts from leading companies to provide best practice guidance along with case studies on topics including:

  • Determining which analytics will drive predictive customer health scores
  • Leveraging customer success organizations as cost effective sales motions
  • Enabling your partner community to scale customer success
  • Scaling technology and make your customer success organization more efficient
This 3-hour interactive virtual summit is open to everyone and is absolutely free to attend!

List of Speakers, Topics, and How to Join This Virtual Summit

The partial speaker list and their topics for this unique interactive event, moderated by TSIA's VP of Customer Success Research, Phil Nanus, includes: 
  • “The Holistic View of Customer Success at Scale: Strategy, People, Process, Technology,” co-presented by Chris Bates, VP of WW Customer Success, and Jenny Beazley, Sr. Director WW Customer Solutions Programs & Operations, Tableau
  • “Enable Success Through Partners,” presented by David Sakamoto, Head of Customer Success for the Americas, Cisco
  • “1-2 ROI Punch: Improve Health Scores with Predictive Analytics, Leverage Health Scores with Prescriptive Analytics,” presented by Jereme DalleTezze, VP of Analytics, TSIA
  • “How to Incorporate Digital to Scale Your CS Practice,” presented by Teresa Anania, Sr. Director of Digital Customer Success, Autodesk
  • “The Elements of Customer Success,” presented by Allison Pickens, COO, Gainsight

Plus, you’ll have a chance to participate in an interactive Q&A session to get your questions answered in real time by this panel of industry experts. This virtual summit takes place on Thursday, November 15 at 8:00 AM Pacific Time. Even if you can’t attend the live event, register anyway and you’ll receive a recording.

Click here to register for the virtual summit!

Download Now

Nicole Dornsife

About Author Nicole Dornsife

Nicole Dornsife is the former senior content manager for TSIA. She has over 10 years of experience writing for the software and SaaS industries, and joined TSIA in 2014. She managed the TSIA blog and regularly collaborated with TSIA's research team and partner companies to publish their insights on the latest news in the technology and services industry. She also provided editorial support for TSIA’s conferences.