Thank you everyone for an amazing TSW 2015 Service Transformations conference! I hope you learned a lot about Growing Customers Successfully and came away feeling eager to start applying the lessons learned to your business. In case you missed it, I unveiled my brand new ebook at the conference, “How to Avoid the 5 Most Common Mistakes Made in Managed Services.” It’s totally free, and you can download it here! Here’s a brief synopsis of what it’s about.

Those Who Don’t Learn From History are Doomed to Repeat It

Managed services continues to be one of the fastest-growing segments of the technology services industry, but is not without its challenges. In my years of experience, I keep noticing managed services businesses making the same mistakes time and again. In an effort to offer solutions to some common problems, I created this ebook to act as a guide for avoiding the typical pitfalls companies might encounter on the road to establishing a successful managed services business.


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Managed services is growing faster than any other service line.

In this ebook, I offer insight and solutions to the top 5 mistakes managed services businesses make:

  • Lack of understanding of what managed services actually is
  • Portfolio confusion
  • Using the same sales tactics to sell products to sell managed services
  • Underinvestment in key areas
  • Poor organizational structure

While making any of these mistakes can cause irreparable damage to the long-term health and sustainability of your managed services business, there is hope! It’s simply a matter of identifying problem areas early and knowing how to fix them.

Get the Free Ebook!

I frequently tell our members that if they don’t already have a managed services strategy in place, they’re already behind the curve. “How to Avoid the 5 Most Common Mistakes Made in Managed Services” was written to make this journey less intimidating, and provide a helpful list of solutions for common problems in managed services. 

I hope you enjoy it, and please feel free to let me know your thoughts in the comments below. I look forward to hearing from you!



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