Implementing a good knowledge management system is key to improved productivity within your organization, and can be achieved through proper transformation of your knowledge management processes, people, and technology. Though many companies are moving toward adopting and using knowledge management tools, many may not be using them to their full potential. In TSIA’s annual Knowledge Management Survey, we ask participants about their current core knowledge management processes, tools, and metrics to see how their company is sharing knowledge within their organization.
This infographic gives a brief overview of the findings of last year's survey that provides insight into the current state of knowledge management culture in the technology industry. How would you rate your company’s knowledge sharing culture?
As the infographic suggests, here are some highlights of what we've learned based on the survey responses.
Editor's Note: This post and infographic were originally published on 9/30/2014 and have been updated with current information.
Post Date: August 5, 2016
John Ragsdale is the distinguished vice president of technology research, for TSIA. His area of expertise is in creating strategies for improving the service operations and overall customer experience by leveraging innovative technology. Ragsdale drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. He is also author of the book, Lessons Unlearned, which chronicles his 25-year career inside the customer service industry.
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