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Technology Services Industry Association
When technology companies need to grow their revenue and profits, they come to TSIA. We provide our members with the relevant industry research, business frameworks, and benchmarking they need to optimize their service businesses, overcome top challenges, and achieve their goals. To share an example of what you can accomplish with a TSIA membership, here's a case study of how we helped one of our members within the industrial equipment industry improve customer adoption of their technology with their existing field services team.
The field service organization within this industrial equipment company was tasked with reducing costs and increasing services revenue. They often bundled in premium contracts at no incremental cost to capture product sale or install. They also struggled with their gross margin being off target by 30%, as well as a low services revenue growth at only 5%. Additionally, the company's field service utilization was at 62%, with this low customer density resulting in 1.3 hours of travel time per incident.
By becoming a TSIA member, they immediately gained access to hundreds of resources aimed at solving top field services issues and received a plan of action to overcome their specific challenges. Here are the TSIA resources and recommendations they used to achieve their objectives.
TSIA's benchmark programs are the most comprehensive the technology services industry has to offer. They allow us to help our members better understand how their business practices and outcomes stack up against their peers and the industry as a whole. By completing TSIA's Field Services benchmark, this member was able to measure their current performance and accurately identify their areas of weakness.
TSIA provides non-biased research that covers all facets within a designated service area, identifying the greatest opportunities for improvement. With the help of our team of full-time researchers, all of whom are former service practitioners, this member received the most recent in relevant research on:
By leveraging TSIA's research and recommendations for streamlining their operation, this member saw the following results:
Industrial equipment isn't the only industry we serve. Our community of more than 35,000 individual service executives spans across all areas of tech, including hardware, software, and cloud-based businesses. TSIA membership includes a rich set of programs, services, resources, events, and peer learning opportunities that empower service leaders and their organizations to better manage their business. How can TSIA help you solve your biggest business challenges? Talk with us today for a free membership briefing.
Post Date: August 30, 2016
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.